Terms and Conditions

Last updated: March 2026

Article 1. Definitions

Contractor: Equanimo, established in Voorburg, Chamber of Commerce (KvK) number 98333895, trading under the name Leadership Applied.

Client: The natural person or legal entity that registers a Participant for a Training, or the Participant themselves if they register in a personal capacity.

Participant: The natural person who takes part in a Training.

Training: A leadership training, workshop, masterclass, or other educational offering organised by Contractor, including any associated materials and follow-up activities.

Agreement: Any agreement between Client and Contractor regarding the delivery of a Training.

Article 2. Applicability

These conditions apply to all quotations, offers, registrations, and agreements of Contractor relating to Trainings.

Purchase conditions of the Client are expressly rejected, unless agreed otherwise in writing.

Article 3. Registration and Formation of Agreement

Registration for a Training takes place via the registration form on the website, by email, or via a quotation issued by Contractor.

The Agreement is concluded at the moment Contractor confirms the registration in writing (including by email).

Contractor reserves the right to refuse a registration without stating reasons.

Participation in a Training is only confirmed after a short intake conversation with Contractor. The purpose of this conversation is to determine whether the Training is suitable for the Participant's situation and needs. If the intake conversation indicates the Training is not a good fit, the registration will be cancelled at no cost.

Article 4. Rates and Payment

All stated rates are exclusive of VAT.

Following confirmation of registration, Client will receive an invoice. The payment term is 14 days after the invoice date, unless agreed otherwise in writing.

Payment must be received before the start of the Training, unless agreed otherwise in writing.

If the payment term is exceeded, the Client is in default by operation of law and statutory commercial interest is due.

Contractor reserves the right to deny a Participant access to the Training if payment has not been received before commencement.

Article 5. Right of Withdrawal (Distance Purchase)

When the Agreement is concluded at a distance (for example, via the website or email without face-to-face contact), the Client who is a natural person acting outside their profession or business has the right to withdraw from the Agreement within 14 days after the date on which the Agreement was concluded, without giving any reason.

To exercise this right, the Client must inform Contractor of the decision to withdraw by means of an unambiguous statement (for example, by email to info@leadership-applied.com). The Client may use the model withdrawal form below, but is not obliged to do so.

If the Client withdraws within the 14-day period, Contractor will refund all payments received from the Client without undue delay and in any event no later than 14 days after being informed of the withdrawal.

This right of withdrawal does not apply where the Client is a legal entity (such as an employer registering a Participant), as the right applies only to consumers.

Model withdrawal form

To: Equanimo (Leadership Applied), info@leadership-applied.com

I hereby notify you that I withdraw from my agreement for the following training: [training name and date]

Name of consumer: [name]

Date: [date]

Article 6. Cancellation by Client

Cancellation of participation must be communicated in writing (including by email).

The following cancellation terms apply, without prejudice to the right of withdrawal described in Article 5:

Rescheduling to a subsequent cohort is available once and subject to availability. If the Participant also fails to attend the replacement cohort, the right to participation and refund is forfeited.

If no suitable replacement cohort is available within 12 months of the original training date, Client is entitled to a full refund of the amount paid, minus the applicable administration fee.

Article 7. Substitution of Participant

Client may substitute another Participant for the originally registered Participant, provided that:

For substitutions within 5 working days before the start, substitution is only possible with the express consent of Contractor.

Contractor reserves the right to refuse a substitute Participant if the intake conversation indicates the Training is not a good fit.

Article 8. Cancellation or Changes by Contractor

Contractor reserves the right to cancel a Training, merge it with another cohort, or reschedule it to a different date. This may occur, among other reasons, if there are insufficient registrations.

In case of cancellation by Contractor, Client is entitled to a full refund of the amount paid, or free participation in a subsequent cohort, at the choice of Client.

Contractor will make reasonable efforts to communicate cancellation or rescheduling as early as possible. Contractor is not liable for any consequential damages resulting from cancellation or rescheduling, such as travel or accommodation costs.

Contractor reserves the right to make minor changes to the programme, location, or trainers, without this entitling Client to cancellation or a refund.

Article 9. Delivery of the Training

Contractor has a best efforts obligation and cannot guarantee that specific results will be achieved. Participation in a Training does not lead to a certification or recognised diploma, unless expressly stated otherwise.

Contractor reserves the right to exclude a Participant from further participation in the event of seriously disruptive or inappropriate behaviour, without entitlement to a refund.

Article 10. Intellectual Property

All intellectual property rights regarding training materials, workbooks, presentations, exercises, and other materials developed by or made available by Contractor rest with Contractor.

Participant and Client obtain a personal, non-transferable right of use for the provided materials for their own use. It is not permitted to reproduce, distribute, or use these materials for commercial purposes without the written consent of Contractor.

Article 11. Liability

The Training is educational in nature. Contractor is not liable for decisions that Participants make based on insights or skills gained during the Training, nor for the outcomes of such decisions in the Participant's work environment.

Contractor is not liable for damages resulting from incorrect or incomplete information provided by Client or Participant.

Contractor is not liable for indirect damages, including: consequential damages, lost profits, lost savings, and damages due to business stagnation.

Responsibility for physical safety at the training venue lies with the venue operator. Contractor is not liable for damages resulting from defects at the venue.

The total liability of Contractor for direct damages is limited to a maximum of the amount paid by Client for the relevant Training.

The limitations above do not apply in cases of intent or deliberate recklessness on the part of Contractor.

Any claim for damages expires if it is not reported in writing to Contractor within 60 days after discovery of the damage.

Article 12. Confidentiality

Contractor treats personal and business information shared by Participants during the Training as confidential.

Participants are likewise expected to treat personal information shared by other Participants during the Training as confidential.

This obligation remains in force after the Training has ended, unless a legal duty or court order compels disclosure.

Article 13. Force Majeure

In case of force majeure (including unavailability of the venue, illness of trainers, natural disasters, pandemic, government restrictions, or other circumstances beyond reasonable control of Contractor), obligations are suspended.

If the force majeure continues for longer than 30 days, both parties may terminate the agreement. Client is entitled to a full refund of the amount paid in such case.

Article 14. GDPR and Personal Data

Contractor processes personal data of Participants and Clients in accordance with the General Data Protection Regulation (GDPR). The privacy policy of Contractor is available on the website.

Article 15. Applicable Law

All legal relationships are exclusively governed by Dutch law. Disputes shall be submitted to the competent court in the district of The Hague.